Direct Booking Terms and Conditions
Payment
A non-refundable deposit of 20% of your desired Package is required to secure all bookings. Visa and MasterCard are accepted by the resort. Booking deposits are not refundable.
The balance of your booked Package is due 30 days before arrival date. Our preferred method of payment is by bank wire transfer. Balances paid by credit card will incur a 5% Admin Fee (Booking Deposits are not subject to any credit card Admin fees). Guests failing to pay the balance due 30 days prior to arrival will lose their Booking Deposit and Matava reserves the right to re-sell accommodation not paid for by the due date.
Payment Method
Prices and package prices are quoted in various currencies and represent the F$ equivalent amount to be received by Matava in Fiji. Payment is accepted by F$, US$, Travelers Cheque, Mastercard or Visa or by direct wire transfer to our Fiji Bank account. Any charges incurred in remitting the funds to Matava will be born by you. There is no fee for paying Booking Deposits by credit card however any payments by credit card at the Resort on check-out, are subject to a 5% Administration Fee.
Pricing
All published prices are INCLUSIVE of 9% VAT, 10% Service Turnover Tax and 6% Environment Levy however are subject to possible changes, without prior notice, in case of sudden or unexpected cost increases. Prices do not include taxes not specified in the price list or changes in tax rates, or other charges that governments or service providers may impose from time to time. Guests will be responsible for paying any such additional taxes / charges on checkout. . We will communicate any changes to you as soon as the details are made available to Matava.
Prices are valid from the 1st April to the 31st March. Where a booking is made before the end of a calendar year for an arrival date after 31st March in the next year, the current prices will apply only if full payment is made on or before 31 December of the current year. i.e. current prices apply if you make full payment before the end of the year.
Packages
Packages are ‘all inclusive’ and can not be broken down into component parts.
Packages do not include
Airfares, snorkel or dive gear hire, beverages, bar tab at the resort, activities unless stated or any items of a personal nature. The resort supplies tanks and weights included in the price of any scuba dive.
Booking Procedure
Bookings can be made by either telephone or email. Upon receipt of a booking deposit, Matava resort will email a return confirmation at which point the booking will be deemed to have been made.
Documentation
A passport only is required if you are citizens of the United States, Australia, EEC and New Zealand. The passport needs to be valid for three months after the return from travel. For other nationalities, please contact your nearest Fijian Consulate.
All scuba divers must be medically fit to participate in SCUBA diving activities and hold current certification from an accredited and well recognized diving organization. Proof of certification will be requested prior to diving. Guests will be required to sign liability waiver and assumption of risk documents prior to participation in any water based activities. (For example, the standard PADI Boat Travel & SCUBA Diving Assumption of Risk form) Refusal by a guest to sign such documents will prevent the resort from providing such activities.
Accommodation Substitutions
Matava resort reserves the right, at any time for good & just cause – such as an act of God, an emergency or an on-site facility problem – to substitute alternative accommodation. Any substituted accommodation will be of equal or better standard to that originally booked.
Children Policy
Matava resort does not allow children under the age of 10 years to come on the gamefishing charter boats. Matava resort does not formally offer baby sitting for youngsters. Fijians are however fantastic care sitters with great patience, understanding, endless smiles, and love for children. It is usually possible to arrange for a babysitter however Matava resort accepts no responsibility for such services.
Disabled Persons
Fijian law does not require facilities to be A.D.A (American Disabilities Act) compatible. Matava resort is located in a remote setting and does not have handicap or semi-handicap facilitates.
Guest Responsibility
Guests are required to follow any directions given whilst participating in any activities. We reserve the right to restrict or withhold any activity or service where we believe that the acts or behavior of a guest may endanger other guests or staff of the resort or detract from other guest’s enjoyment of their activity or stay. An example of this would be if a fisheman ignored instructions from a Deckie or boat passenger ignored instructions from the captain/skipper. In such instances, the full charge relating to guest’s charter booking will be levied.
Any action by a guest which is described as illegal under the laws of the Fiji Islands will result in thatguest being removed from the premises and the appropriate authorities informed.
Insurance
Matava resort does not accept responsibility for any delay, additional expense or inconvenience which may be caused directly or indirectly by events outside of the company control, such as late arrival of domestic or international flights, civil disturbance, fire, floods, unusually severe weather, act of God, act of Government, or the failure of any machinery or equipment. Additionally, Matava resort will not accept any responsibility for any injury, guest loss of or damage to personal equipment and property whilst staying at the resort, or during participation in any activity.
We strongly recommend that all guests take out adequate travel insurance which covers accident, loss caused by cancellations, loss of luggage, personal property, medical expenses, medical evacuation and weather disruption / cancellations (including activity cancellations).
Guests intending on participating in diving activities must ensure their insurance covers them for SCUBA related activities and has appropriate ‘depth ‘ coverage.
Insurance is available through World Nomads at this link:INSURANCE
Cancellations and changes, refunds
Matava resort is willing to accommodate changes to reservations if an emergency need arises. Changes to reservations will cause the itinerary to be re-priced at the current standard pricing for the rebooked dates. Any package previously quoted will be invalidated. If rebooking is requested, Matava resort cannot guarantee availability or price for new requested dates.
A guest deposit is understood to be a formal & binding commitment to pay for the vacation package in full, to take the activities that you requested and that Matava resort fulfilled in good faith. The deposit is non-refundable. Furthermore, submission of a deposit by any guest indicates that guest’s full acceptance of Matava Resort’s Booking Terms & Conditions.When a booking is made, space is held and other bookings are turned away. We stand by our confirmed bookings and respectfully request that you do the same. Thank you for your understanding.
Where a guest fails to complete a dive, dive course or fails to participate in pre-booked or packaged activities for any reason (including ill health) or free choice, they will still be charged for the package. For example, if a guest books a package which includes 5 days of diving and on the third day they abort their first dive because they couldn’t equalize. When that guest checks out, they will still be charged for the package and advised to make a claim on their travel insurance (see insurance ).
Again, we strongly advise guests to obtain appropriate and adequate travel insurance which covers cancellations of this nature.
We regret the necessity to adopt the above booking terms and liability waivers. Unfortunately, in today’s world such terms are necessary to avoid larger insurance premiums which would inevitably lead to more expensive holidays for all our guests
